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Info and FAQ

Questions you might have . . . .

Q. How will my rental work?
A. Typically rentals are for one day use. Items will be delivered or can be picked up the day before your event and picked up or returned the day after (excluding Sundays & Holidays), at the quoted delivery charge. During the busy season we may deliver 48 hours before and pick up 48 hours after. You would be notified in advance if this is the case. If items are returned after the 48 hours you could be subject to additional rental charges.

Q. Can I come to your showroom to look around?
A. Absolutely! We are happy to show you around. All that we ask is that you contact us a minimum of 24 hours in advance to set up an appointment.

Q. What is your payment policy?
A. Here goes . . . we enter into a written rental agreement with each client. At the time the agreement is signed, you would make a non-refundable 50% deposit. The balance of the rental charges are paid on or before the date the rented items are scheduled to be picked up or delivered. There is a 5% processing fee added to all orders. We accept VISA, MasterCard and Cash.

Q. What happens if I have to cancel my order?
A. Because the rental agreement reserves the items for the date requested and we are taking them off of the market, we will retain your 50% deposit if the order is cancelled.

Q. Can I get a credit or refund for unused items?
A. No. All deposits and/or payments we receive are non-refundable. We are confident that you are going to want to use everything you choose! Many options are available for transferring or rescheduling your event.

Q. What happens if I change my mind on items that I have reserved?
A. You may add items to your order until it is picked up or packed to be delivered. Deductions may be made to an order up to 48 hours prior to an event. Any deductions made will not affect the amount of the deposit. We do not offer any refunds once a deposit is placed.

Q. Am I responsible for damaged or stolen items?

A. We realize that accidents do happen. A damaged one-of-a-kind piece cannot be easily replaced and therefore creates a significant loss for us. We require a credit card be kept on file. If the items are damaged or not returned you will be charged for repairs or the replacement of the item.

Q. Do you deliver?
A. We do. Pricing varies depending on mileage and size of order. Delivery & pickup fees start at $150.00 roundtrip for locations that are within 30 minutes driving distance from our storage warehouse and that do not require a large truck. If deliveries are made to a specific floor or area beyond the tailgate of the delivery vehicle, or significant trucking is required, additional charges will apply. Standard labor costs begin at $60.

Q. Do you deliver outside of San Diego?
A. We primarily deliver within San Diego County. Please contact us for requests outside that area.

Q. Can you install the items I rent when they are delivered?
A. We can. The fee depends on the size of the order and the location of the event.

Q. Can you help me choose items for my event?
A. We would be happy to help you out. Our Consultation Fee would depend on the size of the event and the extent of your needs. This fee would be in addition to the Installation Fee.

Q. Can I pick up my order from your warehouse?
A. You sure can as long as prior delivery arrangements have not been made.

Q. Can I pick up my items that the florist or bakery might need a few days in advance? Is there an additional charge?
A. As long as the items are available, we do allow early pick up at no additional charge.

Q. What happens if I change my mind on items that I have reserved?
A. No changes or deductions may be made to an order 48 hours prior to an event. Additions may be made within the 48 hour period.

Q. When should I book the items I want for my event?
A. Many of our clients book well in advance. Because our inventory is rented on a first-come, first-serve basis, it’s better to hold items on your date than to wait and chance that someone else might rent them.

Q. How do I reserve items?
A. Items can be reserved with a deposit of ½ of the proposal we present to you. You can always change your order and add to it. Reserving the pieces you absolutely love is most important to start the process.